At Serenic Brilliance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our Bookmarks, Stickers & Resin Art products.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Information you provide when contacting customer support
- Website usage and device information, such as IP address, browser type, and pages visited
We only collect information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process payments
- Communicate with you about your orders
- Respond to your questions and customer service requests
- Send important information regarding your account or purchases
- Improve our website, products, and services
- Prevent fraudulent or unauthorized activities
- Comply with applicable legal and regulatory requirements
We will not use your personal information for unrelated purposes without appropriate notice or consent where required by law.
3. Payment Information
Payments may be processed through secure third-party payment providers. Serenic Brilliance does not ordinarily store complete debit card, credit card, or banking credentials on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve website functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers, such as:
- Payment processing providers
- Shipping and courier companies
- Website hosting and technology providers
- Customer support or communication services
- Professional advisers or legal authorities where required by law
These parties may receive only the information necessary to perform their respective services.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, and complying with applicable legal requirements.
8. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Raise concerns regarding the use of your personal information
To exercise applicable rights, please contact us using the contact information provided on our website.
9. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Serenic Brilliance is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
Serenic Brilliance may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable laws.
Any updated version will be posted on this page with the revised effective date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Serenic Brilliance through the contact details provided on our website.