At Serenic Brilliance, we aim to process and deliver your orders of Bookmarks, Stickers & Resin Art safely and within the estimated delivery timeframe. Please read our Shipping Policy before placing an order.
1. Order Processing
Orders are generally processed within 2–5 business days after successful payment confirmation.
Handmade, customized, or personalized resin products may require additional processing time. If additional time is required, we will communicate the expected timeline where possible.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
After dispatch, estimated delivery time may generally be:
- Metro cities: 3–7 business days
- Other locations: 5–10 business days
- Remote or difficult-to-reach areas: Delivery may take additional time
Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order weight and size
- Number of products
- Courier service
- Promotional offers
If free shipping is offered on selected products or orders, the applicable conditions will be displayed on the website.
4. Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Please carefully check your:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Phone number
Serenic Brilliance will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided to monitor the status of your shipment.
6. Delayed Deliveries
Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occur due to:
- Courier operational issues
- Weather conditions
- Public holidays
- High order volumes
- Natural disasters
- Transportation disruptions
- Incorrect address or contact information
- Remote-area delivery limitations
- Government restrictions or other unforeseen circumstances
We appreciate your patience in such situations.
7. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier may make additional delivery attempts or return the package to us.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address or customer-related delivery failure.
8. Damaged Packages
Please inspect your package when it arrives.
If the package appears seriously damaged, customers are advised to:
- Take photographs or videos of the package before opening it.
- Record the condition of the packaging and product.
- Contact Serenic Brilliance as soon as possible.
- Provide the order number along with relevant photographs or videos.
Claims may be reviewed based on the information provided and our applicable Return & Refund Policy.
9. Lost Shipments
If your order appears to be lost during transit, please contact us with your order details.
We may coordinate with the relevant shipping provider to investigate the shipment and determine the appropriate resolution.
10. International Shipping
Unless specifically stated on our website, Serenic Brilliance currently focuses on domestic deliveries within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import-related charges may be the responsibility of the customer unless otherwise stated.
11. Multiple Products
If an order contains multiple products, Serenic Brilliance may ship the items together or separately depending on product availability, processing requirements, and logistics.
You may receive separate tracking details for different shipments.
12. Changes to Shipping Policy
Serenic Brilliance reserves the right to update this Shipping Policy from time to time.
Any changes will be posted on this page with the revised effective date.
13. Contact Us
For questions regarding shipping, delivery, or your order, please contact Serenic Brilliance through the contact details provided on our website.