Welcome to Serenic Brilliance. By accessing or using our website and purchasing our Bookmarks, Stickers & Resin Art, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General Information
Serenic Brilliance operates an online store offering products including bookmarks, stickers, resin art, and related creative products.
By using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.
However:
- Actual product colors may vary slightly depending on your device or screen settings.
- Handmade or resin products may have minor variations, patterns, bubbles, textures, or imperfections.
- Such natural variations may not be considered defects where they are inherent to the handmade nature of the product.
- Product availability may change without prior notice.
3. Orders
When you place an order through our website, you agree to provide accurate and complete information.
Serenic Brilliance reserves the right to:
- Accept or decline an order.
- Cancel an order where necessary.
- Limit quantities of products purchased.
- Cancel orders affected by pricing, inventory, technical, or payment errors.
An order is considered confirmed once the applicable order confirmation has been communicated to you.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
We reserve the right to correct pricing or other listing errors. If an order has been placed at an incorrect price due to a technical or human error, we may contact you regarding the correction or cancel the order and provide an applicable refund.
Shipping charges, taxes, and other applicable charges may be displayed separately during checkout.
5. Payment
Orders must be paid using the payment methods made available on our website.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through third-party payment providers. Serenic Brilliance is not responsible for failures or interruptions caused by third-party payment systems.
6. Shipping & Delivery
We will make reasonable efforts to dispatch orders within the estimated processing and delivery timeframe displayed on the website.
Delivery times may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Once an order has been handed over to the shipping provider, delivery may be subject to the courier's policies and timelines.
7. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.
Customers should review that policy before placing an order. Certain handmade, customized, personalized, or specially prepared products may have specific return restrictions.
8. Cancellations
Order cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, customized, packed, or shipped, cancellation may no longer be possible.
Any eligible refund will be processed according to our applicable refund policy.
9. Handmade Product Variations
Many Serenic Brilliance products may be handmade or individually prepared.
Therefore, slight differences in:
- Color
- Pattern
- Shape
- Texture
- Resin details
- Decorative elements
may occur between the product shown in an image and the product delivered.
These variations are part of the unique character of handmade products.
10. Intellectual Property
All content available on the Serenic Brilliance website, including:
- Logos
- Brand names
- Product photographs
- Graphics
- Text
- Designs
- Website layout
- Marketing materials
is owned by or licensed to Serenic Brilliance unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
11. User Conduct
You agree not to use our website to:
- Violate any applicable law or regulation.
- Attempt unauthorized access to our website or systems.
- Introduce malicious software or harmful code.
- Interfere with website functionality.
- Submit false or misleading information.
- Use our content for unauthorized commercial purposes.
We reserve the right to restrict or terminate access where misuse is identified.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, or social media platforms.
Serenic Brilliance is not responsible for the availability, content, policies, or practices of third-party services.
Your use of third-party services may be subject to their own terms and policies.
13. Limitation of Liability
To the extent permitted by applicable law, Serenic Brilliance will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are also not responsible for delays or failures caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
14. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
We may temporarily suspend or modify website features for maintenance, updates, security reasons, or other operational requirements.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
16. Changes to These Terms
Serenic Brilliance reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when the revised terms are published on the website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.
18. Contact Us
If you have questions regarding these Terms & Conditions, your order, or our products, please contact Serenic Brilliance through the contact details provided on our website.